IT and Website Specialist
Stillwater, OK
Full Time
Experienced
SUMMARY
This position requires supporting the day-to-day operations of our information technology and managing all areas of company technology and website to maintain an efficient working environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be successful as an IT specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Education or experience installing and maintaining IT networks required. Top candidates will also have an amiable personality and aptitude for customer service.
Essential skills and knowledge required are:
EDUCATION and/or EXPERIENCE
High school diploma or work related experience is necessary. Applicant should have either completed or be currently working towards a certification in a technology repair and maintenance program at a reputable educational institution.
CERTIFICATES, LICENSES, REGISTRATIONS
Current and valid driver’s license required.
Certification in IT repair and maintenance program preferred.
LANGUAGE SKILLS
Must posses a pleasant voice quality and use proper grammar skills (ie. proper verb tenses). Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to effectively present information in one-on-one or small group situations that might include vendors or other employees of the organization.
Ability to communicate with other employees with all levels of technology expertise. As an IT employee you often have to explain processes in clear, easy-to-understand terms for co-workers and vendors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS
Computer skills and experience is required, with emphasis on Microsoft Office Suite software.
A beginning speed of 30 to 35 words per minute would be a minimum.
The employee will be required to send e-mails and fill out various spreadsheets and reports.
Must be able to repair/replace pc power supplies, rams and hard drives.
Must know how to safely perform regular technology cleaning and maintenance.
Have knowledge in computer software.
Training in website maintenance.
Must be comfortable using Windows programs such as Word and Excel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employees must understand and implement all related safety policies, procedures and programs for prevention and protection while performing job duties in various work environments.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate as associated with offices. While performing the duties of this job, the employee is exposed to a certain amount of grain dust due to the nature of the manufacturing operation. If a person is highly allergic to dust and grain, this may not be a suitable work environment. The employee will also be exposed to a lot of dust in and around computers/technology.
This position requires supporting the day-to-day operations of our information technology and managing all areas of company technology and website to maintain an efficient working environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Handle IT support calls in a timely and courteous manner.
- Troubleshoot all technology related issues; both hardware and software, including software support tickets, in a timely manner.
- Provide phone system, truck camera, and various non-computer technology support.
- Maintain the company website and add inventory items to the online catalog.
- Install, upgrade, configure and maintain software and hardware components.
- Maintain a working computer inventory list and keep an accurate record of all repairs to each piece of equipment.
- Perform regular computer maintenance and make technology repairs as needed.
- Train employees on computer use and security, both in-person and using online training tools.
- Access potential risks and technical challenges and explore appropriate mitigation plans.
- Keep a working inventory of regularly needed tech equipment on hand and ready to be utilized.
- Work closely with technology and software vendors to maintain a good working relationship.
- Travel to other locations to perform technology related duties when needed.
- Make sure the company stays PCI compliant and secure in all technology related areas.
- Complete forms annually for PCI evaluation, penetration testing and cyber security insurance.
- Ensure data storage and back ups are current and data storage is safe and secure.
- Maintain problem documentation and their resolution procedures.
- Maintain confidentiality and security of company, customer and vendor documents.
- Operate company vehicles and equipment in a safe manner according to proper policies and procedures.
- Regular and sustained attendance.
- Employee is required to perform all other duties and special projects as directed by management.
GENERAL COMMENTS
As can be seen by this list of duties, the position of IT and Website Specialist is more than just fixing equipment. It is this employees responsibility to assist all areas of the company to maintain a healthy and working tech environment. It is their job to keep the business running efficiently and provide assistance in a timely manner. Applicant must have a positive and cheerful attitude and be able to be part of a close knit team. Applicant must be able to perform under pressure
SUPERVISORY RESPONSIBILITIESNone
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be successful as an IT specialist, you should have an in-depth knowledge of various computer hardware and software technologies. Education or experience installing and maintaining IT networks required. Top candidates will also have an amiable personality and aptitude for customer service.
Essential skills and knowledge required are:
- Familiarity with Microsoft Server 2016 and 2022 Active Directory a plus
- Microsoft 365 administrative environments (Exchange, Entra, Azure) a plus
- Excellent communication and interpersonal skills
- Familiarity with Agricultural retail inventory or willingness to learn
- Strong organizational and time management skills
- Ability to prioritize and meet deadlines
- Strong attention to detail
- Ability to communicate well in both verbal and written form
- Personable, professional demeanor
EDUCATION and/or EXPERIENCE
High school diploma or work related experience is necessary. Applicant should have either completed or be currently working towards a certification in a technology repair and maintenance program at a reputable educational institution.
CERTIFICATES, LICENSES, REGISTRATIONS
Current and valid driver’s license required.
Certification in IT repair and maintenance program preferred.
LANGUAGE SKILLS
Must posses a pleasant voice quality and use proper grammar skills (ie. proper verb tenses). Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to effectively present information in one-on-one or small group situations that might include vendors or other employees of the organization.
Ability to communicate with other employees with all levels of technology expertise. As an IT employee you often have to explain processes in clear, easy-to-understand terms for co-workers and vendors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS
Computer skills and experience is required, with emphasis on Microsoft Office Suite software.
A beginning speed of 30 to 35 words per minute would be a minimum.
The employee will be required to send e-mails and fill out various spreadsheets and reports.
Must be able to repair/replace pc power supplies, rams and hard drives.
Must know how to safely perform regular technology cleaning and maintenance.
Have knowledge in computer software.
Training in website maintenance.
Must be comfortable using Windows programs such as Word and Excel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employees must understand and implement all related safety policies, procedures and programs for prevention and protection while performing job duties in various work environments.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate as associated with offices. While performing the duties of this job, the employee is exposed to a certain amount of grain dust due to the nature of the manufacturing operation. If a person is highly allergic to dust and grain, this may not be a suitable work environment. The employee will also be exposed to a lot of dust in and around computers/technology.
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