Customer Service/Sales Clerk
Claremore, OK
Full Time
Entry Level
Job Title: Customer Service / Sales Clerk (Cashier)
Reports To: Store Manager
Hours: 8 am - 6pm
Starting rate of pay: based on experience
Location: Claremore
FLSA Status: Non-Exempt
Effective Date: October 2022
SUMMARY
“Stillwater Milling Company….Where your business is appreciated!” and we mean it!! As a customer focused organization, a crucial part of our sales team is to get and keep guests. Joining our team means serving as an ambassador of our company, engaging guests at every opportunity, and providing outstanding customer service through a variety of functions including but not limited to stocking merchandise, totaling bill, accepting payments, and making change for customers using a computerized cash register system in our retail store setting.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must possess a passion for customer service excellence to join Stillwater Milling Company as a Customer Service/ Sales Clerk. This individual will warmly greet and assist customers with their merchandise selections by providing accurate merchandise information. He/She will also be responsible for merchandise and store maintenance as well as money management. The ideal candidate will have strong customer service skills, basic math and computer skills, be proficient in communication, be creative, flexible and have an eye for detail.
The position requires the following skills:
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED).
CERTIFICATES, LICENSES, REGISTRATIONS
Current and valid driver’s license preferred.
LANGUAGE SKILLS
Ability to communicate effectively using both verbal and written communication to management and co-workers. Ability to read and comprehend simple instructions, short correspondence, memos and e-mails. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, discounts, proportions and percent and interpret graphs if necessary.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS
Computer skills and experience is required, with emphasis on Microsoft Office Suite software. A beginning speed of 30 to 35 words per minute would be a minimum. Experience with a 10-key calculator is preferred. This position requires working with numbers daily.
PHYSICAL DEMANDS
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee will stand on a concrete floor. Talking and hearing are required. The employee frequently is required to walk to get merchandise and reach with hands and arms to move and shelve merchandise. Also, one will use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to sit; climb or balance; and stoop or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee occasionally in outside weather conditions.
The noise level in the work environment is usually moderate but may increase some if you go to the warehouse.
Farm chemicals and fertilizers are sold in sealed containers, but there is a noticeable odor at times.
Grain is a naturally dusty product. Since feed manufacturing means handling grain, grain dust can be an irritant to those with allergies. Because of dust particles, chemicals, insecticides and odors, those who suffer from allergies may find that Stillwater Milling Company is not an ideal place to work. Also, the wearing of contact lenses may be limited.
Reports To: Store Manager
Hours: 8 am - 6pm
Starting rate of pay: based on experience
Location: Claremore
FLSA Status: Non-Exempt
Effective Date: October 2022
SUMMARY
“Stillwater Milling Company….Where your business is appreciated!” and we mean it!! As a customer focused organization, a crucial part of our sales team is to get and keep guests. Joining our team means serving as an ambassador of our company, engaging guests at every opportunity, and providing outstanding customer service through a variety of functions including but not limited to stocking merchandise, totaling bill, accepting payments, and making change for customers using a computerized cash register system in our retail store setting.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Obtains or receives merchandise selected by customer for checkout.
- Answers customer’s questions concerning location, price, and use of merchandise.
- Determine price using discount schedule if necessary on merchandise for customers.
- Accepts payment and makes changes, wraps or bags merchandise for customers.
- Removes cash in register and puts it in a bank bag.
- Stocks shelves, counters, or tables with merchandise.
- Sets up displays or arranges merchandise on counters or tables to promote sales.
- Check and organize merchandise.
- Takes inventory of stock.
- Present a positive image and demeanor at all times.
- Maintain a professional and respectful relationship with customers and co-workers.
- May have responsibility in ordering merchandise.
- Ability to be flexible with schedule and work changes.
- Clean store, dust merchandise on shelves, sweep floor, empty trash.
- Conduct customer transactions and duties in an ethical and professional manner at all times.
- Regular and sustained attendance.
- The employee must perform all other duties as directed by management.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must possess a passion for customer service excellence to join Stillwater Milling Company as a Customer Service/ Sales Clerk. This individual will warmly greet and assist customers with their merchandise selections by providing accurate merchandise information. He/She will also be responsible for merchandise and store maintenance as well as money management. The ideal candidate will have strong customer service skills, basic math and computer skills, be proficient in communication, be creative, flexible and have an eye for detail.
The position requires the following skills:
- Ability to maintain regular and predictable attendance
- Exceptional customer service skills
- Ability to develop product knowledge and selling skills
- Ability to lift or move merchandise
- Math skills to count merchandise and price product
- Cooperative and willing to work as a team
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED).
CERTIFICATES, LICENSES, REGISTRATIONS
Current and valid driver’s license preferred.
LANGUAGE SKILLS
Ability to communicate effectively using both verbal and written communication to management and co-workers. Ability to read and comprehend simple instructions, short correspondence, memos and e-mails. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, discounts, proportions and percent and interpret graphs if necessary.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS
Computer skills and experience is required, with emphasis on Microsoft Office Suite software. A beginning speed of 30 to 35 words per minute would be a minimum. Experience with a 10-key calculator is preferred. This position requires working with numbers daily.
PHYSICAL DEMANDS
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee will stand on a concrete floor. Talking and hearing are required. The employee frequently is required to walk to get merchandise and reach with hands and arms to move and shelve merchandise. Also, one will use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to sit; climb or balance; and stoop or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee occasionally in outside weather conditions.
The noise level in the work environment is usually moderate but may increase some if you go to the warehouse.
Farm chemicals and fertilizers are sold in sealed containers, but there is a noticeable odor at times.
Grain is a naturally dusty product. Since feed manufacturing means handling grain, grain dust can be an irritant to those with allergies. Because of dust particles, chemicals, insecticides and odors, those who suffer from allergies may find that Stillwater Milling Company is not an ideal place to work. Also, the wearing of contact lenses may be limited.
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